Key Metals Terms
At Key Metals, our committment to service has taught us something very important. What makes a company great to do business with is knowing that you will receive exactly the product that you ordered. What makes a company truly exceptional is knowing that if a mistake is made that they are committed to getting you a replacement fast with no questions asked. Here are some of our policies below.
When you place an order with us, we get moving on it fast! This ensures that you receive your order as soon as possible. Unfortunately, because products are cut to your specifications, once an order is placed, it can not be cancelled, returned, or exchanged. Incorrect material will be subject to immediate replacement of the non-conforming product only; no refunds or credits can be issued. Some standard size materials such as drill rod and precision ground flat stock items may be returnable with prior authorization and subject to a 25-40% restocking fee if the material is returned in original, resellable condition. Non-stock and special order items are not returnable, cancellable or refundable.
All quotations made by Key Metals, unless otherwise noted, are for immediate acceptance and are subject to change without notice, including pricing and/or lead times.
We offer the following shipping methods:
- Local delivery to customers in the Chicago area on our trucks
- Will call pick up at our Chicago warehouse
- Freight prepay and add
- FOB Chicago through your freight arrangement
Any requests for material mill certifications must be made at the time an order is placed. We can not guarantee that certifications will be available after an order has already been placed and may only be able to offer certificates of compliance in those instances.
Key Metals warrants that all material sold to Buyer shall conform to the description stated herein subject to tolerances and variations consistent with standard trade practices. Key Metals shall have no liability for consequential or incidental damages including, but not limited to, damages arising from labor expenses, inconvenience, loss of time or other loss, and in no event shall be liable for damages above the purchase price of the material.